Customer Care

Sizing & Fit

Please check our sizing charts here.

Returns, Exchanges, Warranty

Please see our returns, exchanges and warranty policies here.

Shipping Policy & Procedures

Please see our shipping policies here.

Leather Care

Learn More about Leather

Leather is one of nature’s most versatile and sensual materials. It offers comfort and durability in a variety of beautiful finishes, textures and colours. We know leather. Its characteristics. Its value. The way it makes you look good and feel good like a luxurious item should. Our remarkable leather fashions provide years of pleasure and long-lasting use. Through our experience, we’ve learned the best methods for maintaining leather. The following information explains how leather is made and the best way to keep your leather looking its best for years to come.

The History Of Leather And How It Is Made

Leather has been made in various locations around the world for more than 5000 years, and the first tanners guilds have been traced as far back as twelfth century England. Although tanning methods have changed with new technologies, the end result is product that has been valued for centuries.

The first step in the modern tanning method is to apply a protective treatment to the hides (whole pelts from cattle) or skins (to pelts of younger or smaller animals). Next they are put through a chemical process to keep them soft and flexible. Now the tannery can work with the leather to adjust the thickness, colour and apply a variety of finishes. The end product is sent to manufacturer who cut and sew the leather into apparel and accessories.

The Look and Feel of Leather

When most people see leather, their first reaction is to touch it. The way leather feels is called its hand. In general, the softer the hand, the higher the cost.

The raw material, which is determined by genetics, greatly influences the quality of leather. Every hide and skin has sections that are naturally wrinkled, softer or thinner in certain areas. Environmental factors, including climate and food supply, also affect the final product. Since leather is a natural material, it is never uniform. Its small surface imperfections create a unique beauty that can never be duplicated.

Shopping Tips

Consider the, cut, style and lining that work best for your lifestyle.
The price of leather is mostly determined by the quality of the raw materials and style of the apparel or accessory.

Leather Facts

  • Leather is tear and puncture-resistant.
  • Leather protects from heat, cold and wind; and it repels moisture.
  • Leather items are available in a variety of weights and made with different linings for comfort in warm and cold weather.
  • Leather apparel stretches and moulds to your body, yet at the same time retains its shape.
  • Leather breathes – that’s what keeps it soft and supple.
  • Leather is an agricultural by-product of the food industry. The hides are purchased and transformed into beautiful leather apparel and accessories.

Leather Protection and Care

  • Use a high-quality water and stain repellent product, like Bickmore Gard-More spray, to help prevent water stains and soiling on sueded leather BEFORE you wear your garment. Their special formula is free of silicone and wax, ingredients that break down the natural oils in leather. We recommend Bickmore Gard-More for all types of leather and suede. Apply immediately after purchasing your new leather item, and every two or three months with regular use or as needed.
  • Use a high quality leather lotion on a soft cloth to moisturize your finished smooth leather such as Bickmore Bick-4. There are no lanolin oils in the Bick 4 which would darken the leather. Bick 4 does not darken smooth finished leather. Bick 4 is formulated using the emollients that tanners use when tanning leather. These emollients keep the leather soft and supple without the stickiness or dulling that oils and other products can produce. Bick 4 replenishes natural oils and protects all finished smooth and grained leather. Do not use Bick-4 Lotion on suede or buffed leather (leather that has a nap).
  • Avoid using cleaning fluid, shoe cream, saddle soap and mink oil. These products contain ingredients that may damage leather.
  • We recommend that you test any protection and cleaning products on a hidden area of the leather.
  • Don’t keep heavy objects, such as key chains, in your pockets. Doing so will stretch or damage the leather.
  • Avoid applying hair sprays and perfumes while wearing leather.
  • Don’t attach pins, adhesive badges or tape to leather.
  • Repair loose hems or unglued lacing with a small amount of rubber cement or super glue.

Cleaning

See leather care and protection instructions above. Leather care starts before stain, not after.

Gently blot liquid stains with a clean cloth and let dry. Once dry, use a stiff brush on suede to raise the nap. A pencil eraser will often remove ink marks followed by a stiff brush to raise the nap. Careful use of a knife edge can sometimes scrape away surface dried marks. For smooth leathers, simply wipe with damp cloth and use leather conditioner as needed.

Winter sale can stain your leather. Wipe with a clean, damp cloth and dry naturally.
Visit a professional leather cleaner for more serious stains. Normal dry cleaning methods will remove essential oils, causing the leather to crack, fade and shrink. A cleaner who specializes in leather care will use a different method to clean and condition the leather. Even this special process may cause slight variations in colour, texture, and shape; so it is important to clean matching garments together.

Care when wet

If your leather becomes wet, allow it to dry at room temperature. (Never put leather in the dryer). Then apply a leather or suede protector sold at shoe/boot stores. Buff suede with a soft towel to restore the nap.
If your garment has real or faux fur trim and the fur gets wet, dry it with a hair dryer set on the lowest temperature. Shake it during the drying process, and periodically during wear to maintain loft and maximize appearance.

Storage

  • Store your leather coat or jacket on a wide wooden, plastic or padded hanger to help maintain its shape.
  • Store leather in a well-ventilated, cool, dry place. Avoid hot areas, such as attics; or damp areas, such as cellars.
  • Cover your leather with breathable cloth, like cotton sheets, when storing. Fully enclosed or sealed plastic bags or covering may cause excessive drying.
  • Wrinkles and creases in leather should hang out. If ironing is necessary, place heavy brown paper over the leather and use cool to medium iron. Take care not to overheat the leather, which will cause it to shine. Use a steamer to remove wrinkles suede and smooth leathers.
  • Avoid exposing leather to direct sunlight or heat for prolonged periods of time.